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Terms & Conditions
Terms & Conditions, Policies and Conditions of Use
Updated 29th September 2023
Welcome to OASIS® Floral Products at www.oasisfloral.co.uk (the 'Site'). This Site and its supporting operation is managed by Smithers-Oasis U.K. Ltd, registered in England & Wales No. 01542218. Please read the following policies carefully before using the Site. By using the Site, you signify your agreement to be bound by these conditions.
In these policies, the following definitions apply:
"Smithers-Oasis U.K. Ltd trading as OASIS® Floral Products" (also referred to as ‘we' and ‘us') means Smithers-Oasis U.K. Ltd trading as OASIS® Floral Products and any other connected organisation that supplies the goods to you and any successor to its business, registered in England & Wales No. 01542218. All rights reserved. Registered office: Crowther Road, Crowther Industrial Estate, Washington, NE38 0AQ.
“Site” means OASIS® Floral Products online shopping website at www.oasisfloral.co.uk
"Shop" means OASIS® Floral Products Online Shop for online ordering of merchandise located at www.oasisfloral.co.uk.
"We and Us" means Smithers-Oasis U.K. Ltd trading as OASIS® Floral Products either alone or together with you, as the context requires;
"Working day", means every day of the year except weekends, and English statutory public holidays;
"You" means the person ordering the goods subject to these terms and conditions;
Smithers-Oasis U.K. Ltd
trading as OASIS® Floral Products
Crowther Industrial Estate,
Registered in England under no. 01542218
To contact us by telephone, please ring 0330 123 9322 or by email at firstname.lastname@example.org.
Lines are open between 8am - 4:45pm Monday to Thursday and 8am - 3pm on Fridays. Please note we are closed on Bank Holidays.
Terms and conditions applying to items purchased before the above date can be obtained by emailing email@example.com.
These are the general terms and conditions of OASIS® Floral Products governing your use of the Site.
1. What you are allowed to do
1.1 Purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and OASIS® Floral Products for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below;
1.2 Browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you;
1.3 Print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do".
2. What you are not allowed to do
2.1 You may not remove or change anything on the Shop;
2.2 You are not allowed to copy or use any material from the Shop for any commercial purpose;
2.3 You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop.
3. Your personal information
4. Usernames and Passwords
4.1 If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase;
4.3 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify OASIS® Floral Products of such failure or error.
5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trademarks and logos) contained in the Site is either owned by OASIS® Floral Products or has been licensed to OASIS® Floral Products by the rights owner(s) so that OASIS® Floral Products can use this material as part of the Shop. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.
6. Third party web sites
6.1 This Shop also contains links to other third party web sites, which are not under the control of and are not maintained by OASIS® Floral Products. Any such links do not constitute an endorsement by OASIS® Floral Products of any products or services available on such sites. OASIS® Floral Products provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.
7. Suspension and termination of accounts
7.1 OASIS® Floral Products may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it will be not necessarily be uninterrupted or error free;
8. Enquiries or complaints
8.1 If you have any enquiries or complaints about the Site then please address them to:
OASIS® Floral Products,
Crowther Industrial Estate
9. General and governing law
9.2 This Agreement constitutes the entire agreement between OASIS® Floral Products and you and supersedes all prior agreements, representations, statements and understandings between OASIS® Floral Products and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.
9.3 The failure of OASIS® Floral Products to exercise or enforce any right or provision of this Agreement or the delay by OASIS® Floral Products in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.
9.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising there from.
II. Terms of Sale
1. The Sales Terms
Should you purchase any goods from the Shop, you will be contracting with OASIS® Floral Products on the terms outlined below. Please read these terms and conditions carefully.
1.1 These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Shop. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Shop. If OASIS® Floral Products accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.
1.2 Please note that OASIS® Floral Products reserves the right to amend the Sales Terms from time to time. OASIS® Floral Products will publish the amended Sales Terms on the Shop and any new versions of the Sales Terms will come into effect as soon as OASIS® Floral Products publish them on the Shop (with the exception that any orders that OASIS® Floral Products have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Shop after OASIS® Floral Products has published the new Terms, your continued use of the Shop indicates that you agree to be bound by the new Sales Terms.
2. Availability of the goods supplied by the Shop
2.1 OASIS® Floral Products may terminate or suspend the supply of any goods displayed on the Shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. OASIS® Floral Products may do this at any time and without notice. Products on the Shop are normally available for despatch within 24 hours.
3. Buying goods from this Shop
3.1 Pricing policy - OASIS® Floral Products may change the prices of the goods displayed on the Shop at any time. The prices for all the goods available on the Shop are clearly marked in their description and all items are subject to VAT at the prevailing rate. The VAT inclusive amount is included in the total price published on the site. We reserve the right to raise our prices in line with any increase in the prevailing rate of VAT. In the case of pricing errors, we reserve the right to cancel orders that have been undercharged or to resolve the issue by contacting the customer for additional payment. If you believe you have been overcharged, please contact us and we will be happy to help. All applicable delivery charges are also displayed on the Shop. All prices are in Pounds Sterling. OASIS® Floral Products may make available offers and discounts using promotion codes. Only one promotion code is valid per order.
3.2 Conclusion of Contract of Sale - The information relating to OASIS® Floral Products goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. OASIS® Floral Products cannot accept your order until you have paid for it in full (including any applicable delivery charges). When you place an order to purchase a product from www.oasisfloral.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
Payment is deducted when we process your order. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
3.3 Method of payment - For orders placed via the Shop, OASIS® Floral Products accepts Visa, MasterCard, Delta, Switch, Maestro and PayPal. When making your payment, it is imperative that you provide the information that OASIS® Floral Products specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when OASIS® Floral Products confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until OASIS® Floral Products has received payment in full.
Prices on the Site are based in British Pounds. Once you confirm your order, your card will be charged in an amount in GBP which you will be able to preview on the Confirmation Page.
3.4 Delivery - Delivery charges are displayed on the Site for UK and International orders for Standard and Next Day Delivery, the latter of which is not available for deliveries outside the United Kingdom. Orders placed with our standard delivery service will be dispatched by post to reach the customer within 3-5 working days for UK addresses. Unfortunately we cannot deliver to PO Boxes outside of the UK.
Delivery charges for all addresses outside of the UK are approximated and can change due to exchange rates and order size.
Please note it is the customers responsibility to make sure the correct shipping address is provided on their order, OASIS® Floral Products are not liable for orders sent out with incorrect addresses.
Our next day delivery service, for UK addresses is available for orders placed Monday to Thursday before 11am. Please note next day delivery applies to stock lines only. If for any reason we are unable to meet our delivery commitments, we will contact you with a revised estimated delivery date or offer you the option to cancel or select other goods.
If you have not received your goods within the expected timeframe, please contact our customer services department by email at firstname.lastname@example.org. If you have issues with your delivery, or have items missing from your order, please contact us straight away so we can provide a resolution. You MUST contact us within 30 days of placing your order to inform us of any missing items or delivery issues.
Orders from the EU
Please note, if you are ordering for delivery to an EU country, you will not be charged VAT on your order with us. However, when your goods arrive in their destination country, you will be contacted and asked to pay the relevant taxes and customs duty. You will not be able to receive your goods until these charges are paid, therefore please make sure you include up-to-date contact details on your order. The rate of Customs Duty that applies depends on the goods you import. You can find all the rates in the TARIC database: https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en
Please also note our delivery times are estimates only and do not take into consideration any delays that occur due to customs or courier issues.
For more information on our delivery services click here.
3.5 Out of stocks - If any item you have chosen is unavailable, OASIS® Floral Products will contact you via phone or your email address and set out the options that are available to you.
3.6 Return of goods policy - We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, unused and in their original condition and packaging (with your customer advice note) within 30 days of the date of receipt and we will refund your money. Items returned under OASIS® Floral Products 30 days returns policy must be unused and in their original packaging. Please note: we can only accept the return of used items if they are faulty. If you decide to return the goods within this 30 day period, you are responsible for the cost of postage and packaging necessary to facilitate the return. If your goods are different to those ordered, faulty or damaged on delivery we will exchange the product or issue a full refund to you (Including any delivery charges you have paid).
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return. Please note that the costs for returning the item to us are not refundable.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to issue a refund or exchange the product, and we’ll refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
We are only able to replace identical products (requests for different sizes acceptable), so if you wish to order additional items it will be treated as a new order.
Returned goods remain your property until they are received at our mail order centre, so we strongly advise that you use a recorded method of delivery (proof of posting) when returning goods to OASIS® Floral Products.
OASIS® Floral Products return policy is in addition to your statutory rights.
3.7 Cancellation Policy - Please note that you have a legal right to cancel your order within 14 working days of the date of receipt of the goods. The right to cancel can be exercised in writing or via email to email@example.com. By returning (at the customers expense) within 14 days of notifying of intent to cancel, packing securely and enclosing the advice note and receipt and sending it back to OASIS® Floral Products, United Kingdom, a refund will be provided within 30 days of the date of cancellation.
If you wish to cancel your order you can also do so before it is dispatched either by telephoning us on 0330 123 9322 (lines are open 8am - 4:45pm Monday-Thursday and 8am-3pm on Friday, excluding Bank Holidays) or e-mailing us at firstname.lastname@example.org.
3.8 Legal age - OASIS® Floral Products does not sell products for purchase by children. If you are under 18, you may use OASIS® Floral Products only with the involvement of a parent or guardian. We sell knives, scissors, adhesives, glues and sprays which are not suitable for purchase or use by minors.
3.9 Vouchers - From time to time, vouchers may be issued for free delivery or for discounts on orders or products online. You may only use one voucher per order. Some vouchers may only be used once per customer. These vouchers may only be for use on our website. Please contact email@example.com if you have any questions about redeeming a voucher code.
3.10 Free gifts - From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.
3.11 Reselling - Goods bought from oasisfloral.co.uk should not be resold through online marketplaces without a letter of approval supplied by Smithers-Oasis UK. Listings for product bought through this site and sold on marketplaces are at risk of being reported for selling goods without our permission.
1. Collection of Information
In order to buy products from the Shop, you must provide certain personal details in order to complete your transaction. Information that you have provided to us including but not limited to when you:
Purchase products through the Website or over the phone
Enter competitions, prize draws or promotions which we are promoting
Sign up to marketing/newsletters including by email
Information you provide to us when applying through the Site for registration
If you contact us for any reason, we may keep a record of that correspondence
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them
Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.
Your IP address
Information we request and hold includes but is not limited to the following:
Billing and delivery postal addresses
Phone and fax numbers
Usernames and passwords for using the Site
Payment card details
Browsing and shopping activities
Your customer queries
2. Children's Information
3. How We Use The Information That We Gather
OASIS® Floral Products use information obtained from Site users as stated in this Policy and to enhance users' experiences on the Site. Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about OASIS® Floral Products and our products and services, but you may tell us at any time not to do this by following the unsubscribe instructions in any email we send you.
We may use the personal data you provide us in the following manner:
To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws
To monitor and improve the services and the Site
To manage your marketing preferences
To contact you if there is a query regarding your order
In the event that you purchase goods on the Site, you may be sent an email requesting whether you would like to review your product
To verify your identity
In certain circumstances in order to process your order and to verify your identity, we may call the telephone number you have provided to perform security checks and to request that you verify certain information
Market research purposes
To enable us to comply with any legal or regulatory requirements
In the detection and prevention of fraud or other crimes
To assist with any of your customer queries
For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operation
We may also use your personal data in the following manner, unless you have not consented:
From time to time, to inform you by post, email or other available means, of products, services, promotions and special offers from OASIS® Floral Products.
We may disclose personal data we collect to third parties in the following manner:
To administer your account and to disclose your details to our third party service providers for the purpose of processing and fulfilment of your order
Payment Card details: We process your payment card details in order to complete your purchase that you made through the Site, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you or obtain authorisation for your payment.
E-mail Marketing: You may opt out from any email marketing sent to you by OASIS® Floral Products by using the unsubscribe links at the bottom of the marketing emails.
OASIS® Floral Products will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission.
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you - Subject Access Request. You have the right to require us to correct any inaccuracies in your data.
Should repeated Subject Access Requests be submitted, to the point it could be considered manifestly unfounded or excessive, we may charge a reasonable fee to cover the administrative costs of complying with the requests.
In our effort to provide you with services customised to your interests, we use "cookies" to assist in the collection of information.
Cookies are small encrypted text files that are stored on your computer or other device by our Site. Specifically the cookies used by our Site are described as session or transient cookies, these cookies are stored in your computer's memory only during your browsing session and are automatically deleted from your computer when the browser is closed. These cookies allow you to move from page to page whilst we keep track of the items you have added to your shopping cart. Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and can also become no longer accessible after the session has been inactive for a specified length of time. You may change your website browser settings to reject cookies. To learn more about cookies and how to disable them or opt out of their usage please visit www.aboutcookies.org. Please note, however, that some cookies are essential in order to shop on OASIS® Floral Products Site and in the event you do reject cookies this may impair the functionality of the Site and may mean that you are unable to shop on the Site.
For more information on our cookies please visit our Privacy page
More information on cookies:
Some cookies are described as permanent, persistent, or stored cookies. These are cookies that are stored on your computer and are not deleted when you close your browser. Permanent cookies can store your preferences for a particular web site, allowing those preferences to be used in future browsing sessions.
Permanent cookies can be used to identify you as an individual user, so they may be used by a web site to analyse your browsing behaviour within the web site. These cookies can also be used to provide information about the numbers of visitors, the average time spent on a particular page and generally the performance of the web site. They are usually configured to keep track of users for a prolonged period of time, in some cases many years into the future. Please be aware that www.oasisfloral.co.uk does not use permanent cookies.
Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site, and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user's movement, and gather broad demographic information for aggregate use.
Should you have any concerns follow the link below to www.aboutcookies.org, where you can learn how delete cookies from your computer. http://www.aboutcookies.org/Default.aspx?page=2
Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud.
OASIS® Floral Products will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. In this case, there will be a unique reference number in OASIS® Floral Products email to you, which refers to your original query. OASIS® Floral Products will never ask you to send any personal details by email unless you have contacted OASIS® Floral Products first. If you have not contacted OASIS® Floral Products, please ignore any email claiming to be from OASIS® Floral Products which asks for personal details, and let us know about it. Should you need to do this you can telephone 0330 123 9322 or email firstname.lastname@example.org
If OASIS® Floral Products ever requires your personal information other than when you have already contacted OASIS® Floral Products with a query, for security reasons we will ask you to give us a call.
For orders through the Shop, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. OASIS® Floral Products cannot warrant or guarantee the security of its or its partners' servers, nor can it guarantee that information that Shop Users supply will not be intercepted while being transmitted to OASIS® Floral Products or its partners over the Internet.
When you register to purchase products on the Shop, you will be asked provide your email and password. You must keep your passwords confidential and must not disclose it to or share it with anyone. You are responsible for all activities that occur under your login details for the Shop. If you know or suspect that someone else knows your password, notify us immediately at email@example.com.
8. Correction/Updating Personal Information
If you have registered to purchase from the Shop and would like to change your details, please email firstname.lastname@example.org. Keep in mind, however, that there will be residual information that will remain within OASIS® Floral Products databases, access logs, and other records, which may or may not contain such personally identifiable information.
You may also opt out of receiving our newsletters and/or promotional information from OASIS® Floral Products and/or from third parties affiliated with OASIS® Floral Products at any time. If you receive unwanted emails from OASIS® Floral Products, you can opt-out by following the instructions and links on the bottom of emails from OASIS® Floral Products.
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of OASIS® Floral Products.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. By its nature, floral foam may sometimes appear slightly dented, bumped, nicked or scratched.
To the extent permitted by law, OASIS® Floral Products accepts no liability for any loss, damage or injury arising as a consequence of any advice provided.
10. YouRewards Membership Club
YouRewards is an OASIS® Floral Products membership club only available on www.oasisfloral.co.uk. Only trade customers in the UK can join our membership club at this current time. After your 5th order has been placed you will receive a voucher to the average value of your past 5 orders. There is no limit on how many stamps or vouchers you can earn over any given time. Vouchers can only be redeemed on our website. Stamps are valid for 12 months from the first stamp you collected. On receipt of your voucher you have 31 days to redeem it. You do not receive stamps on orders placed using your voucher. If your order is less than your voucher value, you can redeem the rest of your voucher on your next order. Stamps can only be collected once you have signed up, we will not honour stamps for past orders. If an order is refunded in full, the stamp you earned for that order will be removed from your reward card. Your voucher will be refunded for any returns, the same as all other payment methods. If you cancel your membership you will also lose the stamps you have collected to date.
By joining our membership club YouRewards, you agree to receiving emails from us to keep you up to date on your stamp status, as well as exclusive offers, promotions, new products and brand news that we believe will be of interest to you. You may opt out from any email marketing sent to you by OASIS® Floral Products by using the unsubscribe links at the bottom of the marketing emails.