Orders for delivery outside Great Britain MUST have an EORI number - CLICK HERE FOR MORE INFO

Delivery

EORI numbers:

PLEASE NOTE: You will need to supply an EORI number if you are moving goods between Great Britain (England, Scotland, Wales) and Isle of Man, Northern Ireland, Channel Islands, any other country (including the EU)

You will be required to enter your EORI at checkout if it is not already present in your account information.

We cannot ship an order without a valid EORI number.

For more information on EORI numbers and how you can get one, please visit: https://www.gov.uk/eori  

 

Deliveries are from Monday to Friday excluding bank holidays. Please refer to the tables below to see the delivery options available in your area.

*Next-Day and Express delivery times are based on orders placed before 11am Mon - Thurs, orders placed after this time will be dispatched the following working day. 

 

Please note large orders may need to be sent on pallets to ensure safe delivery of your items. This is a free service and we will contact you beforehand to explain how the pallet service works.

In some cases pallet orders may not be available on a next-day service. 

Please be aware Next Day, Express and delivery outside of UK mainland are not available on liquids and sprays.

 

 


Standard 
Delivery 



Next Working Day
Delivery*



Express D
elivery*
(Pre-12pm)



Saturday Express D
elivery*
(Pre-12pm)


UK Mainland


£6.95

(5 working days - DPD)


£9.95
 FREE on orders over £85 (ex VAT) 


£15.00
 £10.00 on orders over £85 (ex VAT) 


£15.00
 £10.00 on orders over £85 (ex VAT) 


Northern Ireland


£13.94
FREE on orders over £85 (ex VAT)

(5 working days - DPD)


N/A


N/A


N/A


Republic of
Ireland**

 


£15.00
FREE on orders over £100 (ex VAT)

(5-7 working days - Parcelforce)


N/A


N/A


N/A

 
Highlands
Check Postcodes


£13.94
FREE on orders over £100 (ex VAT)

(5 working days - DPD)


N/A


N/A


N/A


Channel Islands 

& Isle of Man

 


£13.94
FREE on orders over £100 (ex VAT)

(5-7 working days - DPD)


N/A


N/A


N/A


** PLEASE NOTE due to import restrictions, some products are not available for shipping to Republic of Ireland. These products are marked 'Exc ROI' on the product page.

 

IMPORTANT INFO on Customs and Taxes for Orders from the EU

Please note, if you are ordering for delivery to an EU country, you will not be charged VAT on your order with us. However, when your goods arrive in their destination country, you will be contacted and asked to pay the relevant taxes and customs duty. You will not be able to receive your goods until these charges are paid, therefore please make sure you include up-to-date contact details on your order. The rate of Customs Duty that applies depends on the goods you import. You can find all the rates in the TARIC database: https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en

Please also note our delivery times are estimates only and do not take into consideration any delays that occur due to customs or courier issues.

 

International Shipping

We are delighted to now offer international shipping via DHL and Parcelforce to the countries shown below. At checkout please ensure you select the correct country from the drop down list when entering your address.

Please note that the below charges are based on shipping one parcel and so depending on the size of your order, additional delivery charges may apply. In these cases you will be required to pay for the full shipping cost before we are able to release your order. Please feel free to contact us for a shipping estimate before placing your order.

Please be aware liquids and sprays are not available on international orders

Country

Delivery Times (DHL)*

GBP

EUR**

USD**

Austria

5-7 working days

£11.00

€14.00

N/A

Belgium

5-7 working days

£9.00

€11.00

N/A

Bosnia-Herzegovina

5-7 working days

£25.00

€31.00

N/A

Bulgaria

7-10 working days

£20.00

€25.00

N/A

Canada

5-7 working days

£95.00

N/A

N/A

Croatia

5-7 working days

£18.00

€22.00

N/A

Czech Republic

5-7 working days

£12.00

€15.00

N/A

Denmark

5-7 working days

£12.00

€15.00

N/A

Estonia

5-7 working days

£15.00

€19.00

N/A

Finland

5-7 working days

£18.00

€21.00

N/A

France

5-7 working days

£12.00

€15.00

N/A

Germany

5-7 working days

£13.00

€16.00

N/A

Greece

7-10 working days

£24.00

€30.00

N/A

Hungary

5-7 working days

£10.00

€13.00

N/A

Iceland

5-7 working days

£15.00

€19.00

N/A

Italy

5-7 working days

£14.00

€17.00

N/A

Latvia

5-7 working days

£11.00

€14.00

N/A

Lithuania

5-7 working days

£16.00

€20.00

N/A

Luxembourg

5-7 working days

£10.00

€13.00

N/A

Malta

5-7 working days

£30.00

€35.00

N/A

Netherlands

5-7 working days

£11.00

€14.00

N/A

Norway

5-7 working days

£13.00

€16.00

N/A

Poland

5-7 working days

£13.00

€16.00

N/A

Portugal

5-7 working days

£14.00

€17.00

N/A

Romania

5-7 working days

£19.00

€30.00

N/A

Serbia

7-10 working days

£25.00

€31.00

N/A

Slovakia

5-7 working days

£31.00

€38.00

N/A

Slovenia

5-7 working days

£12.00

€15.00

N/A

Spain

5-7 working days

£13.00

€16.00

N/A

Sweden

5-7 working days

£20.00

€25.00

N/A

Switzerland

5-7 working days

£13.00

€16.00

N/A

Ukraine

7-10 working days

£16.00

€20.00

N/A

USA

(Currently we do not ship to addresses in California)***

5-7 working days

£95.00

N/A

$130

*Deliveries will be made between 8:00 am and 6:00 pm.

**Costs are an approximate and will change automatically depending on currency exchange rates.

***Due to certain import restrictions, we currently are unable to ship to any addresses in the state of California.

 For more information please email us contactuk@oasisfloral.co.uk

 

Returns

Faulty Items

We hope you are delighted with your purchase from OASIS® Floral Products, however, if there is a problem with your order when it arrives please contact us straight away so that we can advise you.

You can telephone us on 0330 123 9322 (9am-4.45pm Mon-Fri) or email contactuk@oasisfloral.co.uk and we will aim to respond to you within 24 hours (please allow longer at weekends and bank holidays).

Please note that for broken or damaged items we will not require you to return the item but will require photographs. Please send the photographs to contactuk@oasisfloral.co.uk and let us know whether you would like a refund or replacement for the item(s).

Unwanted items

If you would like to return an item because you have changed your mind, ordered something in error, or no longer require an item, you can return these items to us at the address below. Please notify us within 14 days of receiving the order, and post it back to us at the below address within 30 days. Please return unwanted items wrapped securely, in their original packaging where possible. We can only refund items that we receive back in their original condition. You will receive a returns slip in the box with your order; please fill this in so that we can process your return. For unwanted items, postage costs are not refundable, but please retain any proof of postage or tracking details as the item remains your property and your responsibility until it arrives back with us. Once we receive your return you can expect a refund within 30 days.

Returns Address:
OASIS® Floral Products 
Roeburn House
Mandale Business Park
Belmont Industrial Estate 
Durham
DH1 1TH

Full terms and conditions can be found at www.oasisfloral.co.uk/terms/