Delivery & Returns

Delivery

Deliveries are from Monday to Friday only, excluding weekends and bank holidays. Signature required.

Standard and Express delivery times are based on orders placed before 1 pm, orders placed after this time will be dispatched the following working day. Free delivery available, for prices refer to the following chart:

Please be aware express delivery and delivery outside of UK Mainland is not available on liquids and sprays, as these are shipped via a different courier.

 

Standard Delivery
(2-5 Working Days)

Next Working Day
Delivery

FREE Next Working Day
Delivery

Express delivery
(Pre 12pm)

UK Mainland

£3.95

£6.95

Orders over £50 (Ex VAT)

(Pre 12 pm) £9.95

Northern Ireland

N/A

£9.95

Orders over £75 (Ex VAT)

N/A

Rep. of Ireland

N/A

£13.95

Orders over £100 (Ex VAT)

N/A

Highlands

N/A

£13.95

Orders over £100 (Ex VAT)

N/A

Channel Islands

N/A

£13.95

Orders over £100 (Ex VAT)

N/A

*Orders will be delivered between 8:00 am until 6:00 pm.

 For more information please email us contactuk@oasisfloral.co.uk

 

Returns

Thank you for shopping with us. We hope you are delighted with your purchase however, we recognise there are some circumstances when products need to be returned to us. In the last six months we have responded to all enquiries and complaints within 24 hours, so you can be assured that you are our first priority.

If the items you received are, damaged, faulty or your received an item in error you must return it to us within 30 days for a refund or a replacement. Please call us on 0330 123 9322 for the appropriate address and return method for returning your goods.

All products from OASIS® Floral Products can be returned within 30 days of the date of the receipt. The items must be returned in unpacked and unused condition.  This means that the products must be returned in their original packaging; unopened shrink wrap film or with an undamaged seal. If you wish to return already used or unpacked product, please note that the return will be accepted by us only if the product was faulty. The return will also be accepted if you received goods different to those ordered, defective or damaged on delivery.

The goods must be returned with fully completed return form including correct order details and description of the issue justifying the return. Please state if you would prefer your money back or exchange of the goods; subject to stock availability. The return will be processed once the returned order has been received back at our warehouse. It can take up to 30 days to process the refund and transfer the money back to your account. The money will be processed to the same form of payment used for purchase. In the case of exchange of goods, we are only able to exchange the faulty item for an identical product. Any requests of additional items or substitute products will be treated as a new order.

If you decide to return the goods within the 30 days period, the costs of delivery and packaging necessary to facilitate the return is your responsibility. Likewise the transport risks, as returned goods remain your property until the package reach our warehouse. Please retain your proof of postage until you have received your refund. If you are returning an item because of an error on our part we are happy to exchange the product or process a full refund- including delivery charges and the cost of returning the goods to us.

All returns are to be addressed to OASIS® Floral Products, 17/18 Tilley Road, Crowther Industrial Estate, Washington, Tyne & Wear NE38 0AE

Full terms and conditions can be found at www.oasisfloral.co.uk/terms/

 

Cancellation Policy

Please note that you have a legal right to cancel your order within 14 working days of the date of receipt of the goods. The right to cancel can be exercised in writing or via email to customerservice-uk@oasisfloral.co.uk. By returning (at the customer's expense), packing securely and enclosing the advice note and receipt and sending it back to OASIS® Floral Products, United Kingdom, a refund will be provided within 30 days of the date of cancellation. 

If you wish to cancel your order you can also do so before it is dispatched either by telephoning us on 0330 123 9322 (lines are open 9am - 5pm weekdays) or e-mailing us at <ahref="mailto:contactuk@oasisfloral.co.uk>contactuk@oasisfloral.co.uk.