FAQ


What is the oasisfloral.co.uk website and why should I use it?

The website is where you can discover our full range of 4,500 products and get all the sundries you need delivered to your door.

You will find all of our year-round essentials, from OASIS® Floral Foam to tools and wires.

You'll also get access to our limited edition seasonal collections for Spring/Summer and Autumn/Winter.

 

Does this mean I can no longer buy through the wholesaler?

No, our products are still available at your wholesalers. If there are products you can't find, ask your wholesaler and they can order single items from us to cater to your needs.

 

Who can use the website?

Our oasisfloral.co.uk website is for trade customers only. This could include florists, events companies, wedding venues, or any other legitimate business. 

When you register for an account, you must include details such as a company name, website or VAT number to prove you are buying for a business. If you don't, we will need to contact you for more information before we can approve your account.

If you are not a trade customer, you can order all the same products on our other website: OASIS® Home and Hobby

 

How can I order?

If you have not shopped with us before, you'll need to create an account here: Create an Account

Simply fill out the form and make sure you include details such as your company name, website, or social media business page to prove you are a trade customer.

Once you're logged in, you can start shopping!

All orders are placed online, but for assistance you can contact us by phone on 0330 123 9322.

What time is your customer service department open?

9am to 4.45pm - Monday to Thursday

9am to 3pm - Friday

 

Is there a cut off time for orders?

For orders to be shipped the same day the cut off time is 11am Monday to Friday.

 

Where do you deliver to and what are your delivery options?

We ship within the UK & Ireland and also to a number of international destinations - visit our delivery information page to check delivery in your area: Delivery Information

Which couriers do you use?

Standard 2-5 day delivery - Royal Mail

Next Day and Express delivery and for all orders over £85 ex vat - DPD

Liquids and sprays such as Floralife® products and spray paints must be sent separately via DX. Please note next day delivery and delivery outside the UK is not available for liquids and sprays.

What happens if I'm out when my delivery arrives?

Our courier will send you an email and a text to confirm despatch and an expected delivery time. On the day of delivery, they will advise you approximately 2 hours ahead of time that your delivery is on its way. You can change your delivery address or time slot if required.

If you miss your delivery, a courier card will be left for you to rearrange the delivery.

 

Can I return goods and will I have to pay to return them if I receive them damaged?

You will not have to pay to return damaged goods to us. If you receive faulty or damaged items, please contact us straight away on 0330 123 9322.

You can also return unwanted goods to us, please see our returns information to learn more: Delivery & Returns

 

Can I have the item delivered to an alternative address?

Yes, you can choose a different address at the checkout.

 

How do I pay for my order?

All orders will need to be paid for at point of order by debit/credit card or Paypal.

 

How do I cancel my order in line with my statutory rights?

In line with the consumer contact regulations you have the right to cancel an order for goods from the moment you place your order until 30 days from the day you receive your goods.

Please see our returns information to learn more: Delivery & Returns

 

Will all my items be delivered together?

Your items will be delivered together but depending on the size and quantity of your order it may be in more than one delivery carton.

 

Is the phone number free if I ring you or do I have to pay?

Our contact number is charged at local rate. However, you can request a call back from one of our customer services team – just email them your contact details.

  

Contact Us

 Customer Service: 0330 123 9322

 Email: contactuk@oasisfloral.co.uk