Delivery


Next-day service for UK mainland orders*

(deliveries are processed and shipped Mon-Fri and excluding bank holidays)
  • Order by 12pm for same-day dispatch

    (orders after 12pm will be dispatched next working day and arrive the following day*)
  • FREE delivery when you spend £85 ex VAT or more*

    (or just £6.44 delivery*)
  • Delivery updates to your phone and email

  •  

    *For Islands, Scottish Highlands, Northern Ireland, Republic of Ireland and International delivery info please refer to the tables below.

     

    PARCELS

    Please note your order may be shipped in multiple parcels, and parcels may arrive at different times within the delivery day. The label on the box should indicate how many parcels are on their way.

    PALLETS

    Please note large orders, particularly for fragile items such as glassware, will need to be sent on pallets to ensure the safe delivery of your items. This is a free service and we will contact you beforehand to explain how the pallet service works. In some cases pallet orders may not be available on a next-day service. Pallets will be delivered kerbside and it is the customer's responsibility to transfer the goods to their premises and to dispose of the pallet.

     

     


    Delivery Outside UK Mainland


    Next Working Day Delivery


    Express Delivery(Pre-12pm)


    Saturday Express Delivery(Pre-12pm)


    UK Mainland


    N/A

     


    £6.44


     FREE on orders over £85 (ex VAT) 

     


    £15.00


     £10.00 on orders over £85 (ex VAT) 

     


    £15.00


     £10.00 on orders over £85 (ex VAT) 


    Northern Ireland


    £17.50


    FREE on orders over £85 (ex VAT)

    (5 working days - DPD)


    N/A


    N/A


    N/A


    Republic of
    Ireland**

     


    £35.00


    FREE on orders over £175(ex VAT)

    (5 working days - ParcelForce)


    N/A


    N/A


    N/A

     
    Highlands
    Check Postcodes


    £17.50


    FREE on orders over £100 (ex VAT)

    (5-7 working days - DPD)


    N/A


    N/A


    N/A


    Channel Islands,

    Isle of Skye 

    & Isle of Man

     


    £17.50


    FREE on orders over £100 (ex VAT)

    (5-7 working days - DPD)


    N/A


    N/A


    N/A

     

    EORI numbers:

    PLEASE NOTE: You will need to supply an EORI number if you are moving goods between Great Britain (England, Scotland, Wales) and Isle of Man, Northern Ireland, Channel Islands, Republic of Ireland, any other country (including the EU)

    You will be required to enter your EORI at checkout if it is not already present in your account information.

    We cannot ship an order without a valid EORI number.

    For more information on EORI numbers and how you can get one, please visit: https://www.gov.uk/eori  

     

    IMPORTANT INFO on Customs and Taxes for Orders from the EU

    Please note, if you are ordering for delivery to an EU country, you will not be charged VAT on your order with us. However, when your goods arrive in their destination country, you will be contacted and asked to pay the relevant taxes and customs duty. You will not be able to receive your goods until these charges are paid, therefore please make sure you include up-to-date contact details on your order. The rate of Customs Duty that applies depends on the goods you import. You can find all the rates in the TARIC database:https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=en

    Please also note our delivery times are estimates only and do not take into consideration any delays that occur due to customs or courier issues.

     

    IRELAND*

    Taxes: All orders will be shipped DDU (Duty Unpaid). It is the customers responsibility to pay the duty and tax when contacted by customs. You will then be able to claim VAT back, should you wish to do so. Failure to pay the customs charge before the deadline will result in the delivery being returned to OASIS. The order will then be refunded, less the cost incurred from the courier returning the delivery.

    Delivery: Your order will be dispatched with ParcelForce, or a pallet service, depending on the order size. Delivery is 4-13 days depending how quickly customs fees are paid.

     

    International Shipping

    We are delighted to now offer international shipping via DHL and Parcelforce to the countries shown below. At checkout please ensure you select the correct country from the drop down list when entering your address.

    Please note that the below charges are based on shipping one parcel with a weight of 10kg and so depending on the size of your order, additional delivery charges may apply. In these cases you will be required to pay for the full shipping cost before we are able to release your order. Please feel free to contact us for a shipping estimate before placing your order.

    Please be aware liquids and sprays are not available on international orders

    Costs Per Parcel:

    Country

    Delivery Times (DHL)*

    GBP (per parcel)

    EUR** (per parcel)

    USD** (per parcel)

    Austria

    5-7 working days

    £95.00

    €109.00

    N/A

    Belgium

    5-7 working days

    £95.00

    €109.00

    N/A

    Bosnia-Herzegovina

    5-7 working days

    £95.00

    €109.00

    N/A

    Bulgaria

    7-10 working days

    £95.00

    €109.00

    N/A

    Canada

    5-7 working days

    £95.00

    N/A

    N/A

    Croatia

    5-7 working days

    £95.00

    €109.00

    N/A

    Czech Republic

    5-7 working days

    £95.00

    €109.00

    N/A

    Denmark

    5-7 working days

    £95.00

    €109.00

    N/A

    Estonia

    5-7 working days

    £95.00

    €109.00

    N/A

    Finland

    5-7 working days

    £95.00

    €109.00

    N/A

    France

    5-7 working days

    £95.00

    €109.00

    N/A

    Germany

    5-7 working days

    £95.00

    €109.00

    N/A

    Greece

    7-10 working days

    £95.00

    €109.00

    N/A

    Hungary

    5-7 working days

    £95.00

    €109.00

    N/A

    Iceland

    5-7 working days

    £95.00

    €109.00

    N/A

    Italy

    5-7 working days

    £95.00

    €109.00

    N/A

    Latvia

    5-7 working days

    £95.00

    €109.00

    N/A

    Lithuania

    5-7 working days

    £95.00

    €109.00

    N/A

    Luxembourg

    5-7 working days

    £95.00

    €109.00

    N/A

    Malta

    5-7 working days

    £95.00

    €109.00

    N/A

    Netherlands

    5-7 working days

    £95.00

    €109.00

    N/A

    Norway

    5-7 working days

    £95.00

    €109.00

    N/A

    Poland

    5-7 working days

    £95.00

    €109.00

    N/A

    Portugal

    5-7 working days

    £95.00

    €109.00

    N/A

    Romania

    5-7 working days

    £95.00

    €109.00

    N/A

    Serbia

    7-10 working days

    £95.00

    €109.00

    N/A

    Slovakia

    5-7 working days

    £95.00

    €109.00

    N/A

    Slovenia

    5-7 working days

    £95.00

    €109.00

    N/A

    Spain

    5-7 working days

    £95.00

    €109.00

    N/A

    Sweden

    5-7 working days

    £95.00

    €109.00

    N/A

    Switzerland

    5-7 working days

    £95.00

    €109.00

    N/A

    Ukraine

    7-10 working days

    £95.00

    €109.00

    N/A

    USA

    (Currently we do not ship to addresses in California)***

    5-7 working days

    £95.00

    N/A

    $130

    *Deliveries will be made between 8:00 am and 6:00 pm.

    **Costs are an approximate and will change automatically depending on currency exchange rates.

    ***Due to certain import restrictions, we currently are unable to ship to any addresses in the state of California.

     For more information please email us contactuk@oasisfloral.co.uk

     

    Delivery Issues

    We strive to have all your orders delivered on time and in full. However, if you have issues with your delivery, or have items missing from your order, please contact us straight away so we can provide a resolution. You MUST contact us within 30 days of placing your order to inform us of any missing items or delivery issues.

    Returns

    Faulty Items

    We hope you are delighted with your purchase from OASIS® Floral Products, however, if there is a problem with your order when it arrives, please contact us as soon as possible and we will be happy to help. You must contact us within 30 days of receiving an item in order to request a refund or replacement item.

    You can telephone us on 0330 123 9322 (8.00am-4.45pm Monday-Thursday and 8.00am-3.00pm on Friday) or email contactuk@oasisfloral.co.uk and we will aim to respond to you within 24 hours (please allow longer at weekends and bank holidays).

    Please note that for broken or damaged items we will not require you to return the item but will require photographs. Please send the photographs to contactuk@oasisfloral.co.uk and let us know whether you would like a refund or replacement for the item(s).

    Unwanted items

    If you would like to return an item because you have changed your mind, ordered something in error, or no longer require an item, you can return these items to us at the address below. Please notify us within 14 days of receiving the order, and post it back to us at the below address within 14 days following your return request being accepted. Please return unwanted items wrapped securely, in their original packaging where possible. We can only refund items that we receive back in their original condition. You will receive a returns slip in the box with your order; please fill this in so that we can process your return. For unwanted items, postage costs are not refundable, but please retain any proof of postage or tracking details as the item remains your property and your responsibility until it arrives back with us. Once we receive your return you can expect a refund within 30 days.

    Returns Address:
    OASIS® Floral Products 
    Roeburn House
    Mandale Business Park
    Belmont Industrial Estate 
    Durham
    DH1 1TH

    Full terms and conditions can be found at www.oasisfloral.co.uk/terms/